BitRaser Sets a New Mark with a World Class NPS of 70.4%
BitRaser proudly announces achieving a 'World Class' Net Promoter Score (NPS), reaffirming its steadfast commitment to delivering exceptional customer satisfaction and success.
Houston, TX, 7 Jan 2025 – BitRaser, the global leader in data erasure & diagnostics solutions, proudly announces achieving a Net Promoter Score (NPS®) of 70.4%. This milestone showcases the company's commitment to delivering exceptional customer service and addressing the evolving needs of its global customers for data erasure solutions.
BitRaser's success is built on its unmatched technical support, providing fast resolutions to both simple and complex customer queries. With on-demand access to expert assistance via email, chat, phone, and self-help resources, BitRaser solidifies its reputation as a trusted partner in data erasure.
The company's approach is built on understanding the diverse data wiping requirements of its clientele. Whether serving large IT asset disposition companies, MSPs offering data erasure as a service, or organizations focusing on compliance and risk mitigation, BitRaser delivers tailored solutions to meet the specific needs without any additional charges.
"Our NPS growth from 60% in 2023 to 70.4% in January 2025 today reflects our commitment to excellence. By offering regular product updates, reliable support and a secure cloud portal for erasure reports at no extra cost, we ensure every interaction with our customer adds value. BitRaser remains focused on exceeding customer expectations through continuous enhancements to our data erasure solutions and support", said Sunil Chandna, CEO BitRaser.
In today's fast-changing technological landscape, BitRaser's robust and efficient solutions deliver secure, regulatory-compliant data erasure, empowering clients to address data security challenges while promoting device recycling and reuse for a sustainable, circular economy.
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