BitRaser Mobile Eraser & Diagnostics / 5. Frequently Asked Questions (FAQ)

5. Frequently Asked Questions (FAQ)

1. I want to erase or diagnose multiple iOS devices at a time, is it possible to do so using BitRaser Mobile Eraser & Diagnostics?

Yes, BitRaser Mobile Eraser & Diagnostics allows you to erase or diagnose multiple iOS devices at the same time.

2. Does BitRaser Mobile Eraser & Diagnostics support other languages?

BitRaser Mobile Eraser & Diagnostics is currently available in the English language only.

3. Is it possible to edit the existing fields of the report?

Yes, you can edit existing fields from the report of BitRaser Mobile Eraser & Diagnostics as per your requirement.

4. Is it possible to edit the USB Identifier for the USB Port of a particular device?

Yes, BitRaser Mobile Eraser & Diagnostics allows you to change the identifier for the USB port.

5. Why do iOS devices need a firmware update and Android devices do not?

iOS uses Cryptographic Erasure. In this process, the firmware is downloaded and restored on the device. Encryption keys are changed and the data on the device is rendered inaccessible. After this, other overwrite methods may be applied. In the case of Android devices, a traditional overwrite of all storage and a factory reset is done, thus a new firmware is not needed.

6. When I erase an android device, the erasure process comes to a standstill at 8 percent. Why does this happen?

This happens when the required permissions are not granted by the user. When you install BitRaser Mobile Eraser & Diagnostics on a device running Android OS, you control which capabilities or information BitRaser Mobile Eraser & Diagnostics can access – known as Permissions. Thus, the user needs to grant all the required permissions for the erasure process to proceed.

7. When I try to erase or diagnose a device, I get a failed status. What could be the problem?

Failure of the process mostly occurs due to the following reasons:

• There might be some issues with internet connectivity. Make sure that your internet connection is active.

• Your USB cable has probably disconnected or is not supported. Make sure you are using a genuine USB cable provided by your device manufacturer. Reconnect your device and then try to erase or diagnose it again.

• The USB port on your computer is loose or not functioning properly. Change the USB port and try again.

8. I got failed status while performing erasure or diagnostic process but the license was consumed. Will another license be consumed if I start another process?

No, you can perform the erasure or diagnostic process again within 24hrs without consuming another license for the same device.

9. Which algorithm should I choose for the best erasure?

It depends upon how many times an algorithm overwrites the data precisely or the number of passes used to erase the data. More the passes used by the algorithm, the more effective it is. Each algorithm performs a different set of features from where you can choose the suitable algorithm as per the requirement.

10. I want to perform a diagnostics process on my Redmi phone. After connecting my phone, the software is asking me to install an app on my device. How to install the app?

BitRaser Mobile Eraser & Diagnostics need a BitraserMobileDiagnostics.apk (application) to be installed manually on Redmi phones, to perform the diagnostic process. See Procedure to install BitraserMobileDiagnostics.apk on Redmi Phone to know the required steps.

11. The application is taking too long to erase the data. Why does this happen?

It depends on the size of the data you are erasing, the configuration of the system, and the algorithm you are using to erase the data. A large amount of data, lesser configuration, and more number of passes may consume more time for erasure.