BitRaser Mobile Eraser & Diagnostics / 4. Working with BitRaser Mobile Eraser & Diagnostics / 4.3. Diagnostic Process / 4.3.1. Diagnostic Stages

4.3.1. Diagnostic Stages

Before the completion of the diagnostic process, a series of steps take place while we diagnose a device. The diagnostic stages are as follows:

Caution: Make sure you do not interrupt the process by disconnecting the device or pressing the power button at any stage. Doing so might fail the process and harm your device.

1. Device Connection: In this stage, the connection of the iOS/Android device that you want to diagnose is established.

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2. Initialization: In the initialization phase, the application starts analyzing the device you have connected. In case you have connected multiple devices, the application lists Device Status, Device Type, ECID/IMEI, and Serial Number of the connected devices.

The application prompts the user to Install App from device for Redmi devices and Allow Permissions on other android devices. Proceed to this process on the device as required by the application.

Note: For Redmi devices, you need to install a BitraserMobileDiagnostics.apk on your phone. See Procedure to install BitraserMobileDiagnostics.apk on Redmi Phone to know the required steps.

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For iOS devices, the application prompts the user to Start Application. Go to Settings > General > Device Management > Stellar Data Recovery INC and click on Trust "Stellar Data Recovery INC". On the pop-up message click Trust. Now start the BitraserMobileDiagnostics application on the device from the home screen to initiate the diagnostic process.

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3. Automatic Diagnostic Tests: The automatic diagnostic tests starts immediately after the diagnostic procedure is initiated. The device at this stage goes through a series of automatic tests. You can view the progress of the diagnostic process by double-clicking on the device and clicking on the Progress tab from the Device Information dialog that opens:

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4. Manual Diagnostic Tests: At this stage, the device goes through a series of manual tests. These are a series of easy tests that you need to perform manually on the device. Follow the simple instructions on the device to perform these tests.

5. Accessories and Grading: After the completion of manual tests, the device gives you an option to enter the accessories such as charger, earphone, memory card, original packing, etc. that are available with the device. Mark the check-boxes for the accessories if they are available.

The device also asks you to grade the back cover, body, display, and overall grading on a scale of A+, A, B, and C with A+ being the highest grading and C being the lowest.

When the diagnose gets successfully completed, the icon displays a green color with the text 'Completed'. The icon displays a red color with the text 'Failed' in case of erasure failure.

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Things to Note:

Before the onset of the diagnostic process on an android device, the USB Debugging must be in ENABLE mode for the device you are connecting.

When you install BitRaser Mobile Eraser & Diagnostics on a device running Android OS, you control which capabilities or information BitRaser Mobile Eraser & Diagnostics can access-known as Permissions. For example, an application might want permission to see your device contacts or location. See Allow Permissions on an Android device to know the required steps. You can control which permissions that an application can access after the application installs on your device. Keep in mind turning off permissions may cause BitRaser Mobile Eraser & Diagnostics on your device to lose functionality.

How to Enable the USB Debugging Mode on Your Phone?

Go to settings in your android device and click the “About device” option.
Select “Software info” from the about device page.
Tap the Build number eight times to make Settings > Developer Options available.
Go back to the setting page and scroll down until you see “Developer Options”. Select Developer Options.
On the Developer Options page scroll down and enable USB Debugging.

Procedure to Install BitraserMobileDiagnostics.apk on Redmi Devices:

1. Open File Manager on your Redmi phone	2. Locate and open Bitraser folder	3. Select and open BitraserMobileDiagnostics.apk


4. Click Install to begin the installation process	5. Wait while the device installs the .apk file	6. BitRaser Mobile Diagnostic is installed successfully