Mobile Diagnosis Tool – BitRaser Mobile Eraser & Diagnostics

BitRaser^® Mobile Windows Edition – Diagnosing Android^® Devices

This guide walks you through step-by-step instructions on how to diagnose all Android® devices including OnePlus 9 Pro, Google Pixel 4a, Samsung Galaxy S21 Ultra, Samsung Galaxy Note 20 Ultra, OnePlus 9, Moto G Power (2021), Samsung Galaxy S21, Google Pixel 4a 5G etc., and Android® tablets by using BitRaser Mobile Eraser & Diagnostics software. Instructions given in this manual are divided into 3 stages to provide you an easy-to-understand and practical method for performing automated & assisted diagnostic tests on Android devices with minimal efforts.

STAGE 1 (one-time) 1 MINUTES

Download BitRaser Mobile Diagnostics Tool executable file from the email received post purchase.

STAGE 2 (one-time) 4 MINUTES

Install the BitRaser Mobile Diagnostics tool on the Windows machine.

STAGE 3

Launch and start the BitRaser Mobile Eraser & Diagnostics tool upon successful installation. These instructions help you get started with diagnosing Android® devices in less than 5 minutes

STAGE 1

Download BitRaser Mobile Diagnostics Tool executable file from the email:

STEP 1 Click on the application Download Link received on your email after purchase. Alternatively you can also download the set up file by login to your Cloud account.
STEP 2 Once the download is complete, extract the setup from the ZIP file and start the installation to the default folder.

STAGE 2

Install the BitRaser Mobile Diagnostics tool on the Windows machine:

STEP 1 Double click the- executable file to start the installation process.
STEP 2 Refer the following screens to complete the installation.
STEP 3 Accept the License agreement and click 'Next'
STEP 4 Select the path for the installation directory.
STEP 5 You will then see a progress bar showing Installation process.
STEP 6 Software installation is completed.

STAGE 3

Launch and start the BitRaser Mobile Eraser & Diagnostics tool upon successful installation:

STEP 1 Login to your Cloud account to acquire the licenses from the pop-up window.
STEP 2 Click OK. Connect the device which you need to diagnose. (Select the check box of auto login, so that when the next time you launch the tool, the application gets connected to the cloud account automatically)
STEP 3 Connect the mobile device to the machine via USB cable. (The main interface will display all the connected devices with 'Erase' as the default action with checkbox. Click on 'Erase' to switch the process to 'Diagnose'.)
STEP 4 You can customize the diagnostic tests you want to perform on the mobile device by selecting the required tests in the settings. To access this, click the settings icon located in the top-right corner. Then, navigate to the "Diagnostic" tab and select the tests you wish to perform.
STEP 5 Click on the Play Button as displayed below to start the diagnostics process after enabling the USB debugging:

On the device, go to settings > About < device >
Tap Build Number under About Device for minimum seven times to make Developer Options available
Go back to the Settings screen. Scroll down until you see "Developer Options".
Select Developer Options
On Developer Options screen scroll down and enable USB Debugging.

Click on the 'Start' Button as displayed above to initiate the diagnostics process after enabling the USB debugging.

STEP 6 The diagnostics process will start on the device once you click on the 'Start' button. The application will start with a series of Automatic Diagnostics test and then proceed to manual (assisted) diagnostics.
STEP 7 The Diagnostics process has now been completed. After successful completion of diagnostics tests, the software interface will display 'Completed' as the final status for all the diagnosed devices.

Once the tests are complete, the application will show you a summary of the result on your mobile.

The digitally signed Diagnostics Reports for all the erased devices will be automatically saved to your BitRaser Cloud account.

BitRaser^® Mobile Mac Edition – Diagnosing Android^® Devices

STAGE 1 (one-time) 1 MINUTES

Download BitRaser Mobile Diagnostics Tool executable file from the email received post purchase.

STAGE 2 (one-time) 1 MINUTES

Install the BitRaser Mobile Diagnostics tool on the Mac machine.

STAGE 3

Launch and start the BitRaser Mobile Eraser & Diagnostics tool upon successful installation.

These instructions help you get started with diagnosing iOS® devices in less than 5 minutes.

STAGE 1

Download BitRaser Mobile Eraser .dmg file from the email:

STEP 1 Click on the application Download Link received on your email after purchase. Alternatively you can also download the set up file by accessing support section in your Cloud account.
STEP 2 Once the download is complete, double click on downloaded .dmg file to start the installation.

STAGE 2

Install the BitRaser Mobile Eraser tool on the Mac machine:

STEP 1 Double click the .dmg file to start the installation process. Refer the following screens to complete the installation
STEP 2 Drag and drop the BitRaser Mobile application to the Applications folder.
STEP 3 Accept the End User License agreement and click 'I Agree' to proceed.
STEP 4 Installation is now completed and the application is launched after initialization.

STAGE 3

Launch and start the BitRaser Mobile Eraser & Diagnostics tool upon successful installation:

STEP 1 Login to your Cloud account to acquire the licenses from the pop-up window.
STEP 2 Click OK.
(Select the check box of auto login, so that the next time you launch the tool the application gets connected to the cloud account automatically)
STEP 3 Connect the Android mobile device to the machine via USB cable. Click on Eraser tab to switch to Diagnostics. (The main interface will display all the connected devices with 'Erase' as the default action with checkbox. Click on 'Erase' to switch the process to 'Diagnose')
STEP 4 Enable USB Debugging according to the below steps
On the device, go to settings > About < device >
Tap Build Number under About Device for minimum seven times to make Developer Options available
Go back to the Settings screen. Scroll down until you see "Developer Options".
Select Developer Options
On Developer Options screen scroll down and enable USB Debugging
STEP 5 The diagnostics process will start on the device once you click on the 'Start' button. The application will start with a series of Automatic Diagnostics test and then proceed to manual (assisted) diagnostics.
STEP 6 The Diagnostics process has now been completed on the Android device. After successful completion of the Diagnostics tests, the software interface will display 'Completed' as the final status for all the diagnosed devices.

The digitally signed Diagnostics Reports for all the tested devices will be automatically saved to your BitRaser Cloud account.

BitRaser^® Mobile Barebone Edition – Diagnosing Android^® Devices

This guide walks you through step-by-step instructions on how to diagnose Android® devices running on OS 5.0 and above including Google Pixel 4a, Google Pixel 4a 5G, OnePlus 9, OnePlus 9 Pro, Moto G Power (2021), Samsung Galaxy S21 Ultra, Samsung Galaxy Note 20 Ultra, Samsung Galaxy S21 etc., and Android® tablets by using BitRaser Mobile Eraser & Diagnostics software.

STAGE 1 (one-time) 5 MINUTES

Provides the steps to download the software ISO image file from BitRaser Cloud

STAGE 2 (one-time) 5 MINUTES

Provides instructions to create a bootable USB for installing the software on PC.

STAGE 3(one-time) 5 MINUTES

Instructs on how to install the software, connect host machine to the Internet & acquire licenses

STAGE 4

Shares the steps to diagnose Android devices by using BitRaser software installed on the host machine.

These instructions help you get started with diagnosing Android devices in less than 15 minutes.

STAGE 1

Download BitRaser Mobile Diagnostics Tool ISO Image from BitRaser Cloud –5 Minutes

STEP 1 Login to your cloud account using the credentials delivered to your email.
STEP 2 Click on 'Download BitRaser' in the left panel and then, navigate to the 'BitRaser Mobile Eraser & Diagnostics' tab. Click on 'Barebone Variant: BitRaser Mobile Eraser & Diagnostics ISO' to start the download.
STEP 3Click Download BitRaser Drive ISO to download ISO image of the software

STAGE 2

Burn BitRaser Mobile Diagnostics ISO on USB Drive to Create Bootable Media

STEP 1 Visit https://rufus.ie to download rufus – an open source application widely used for creating bootable USB flash drive.
STEP 2 Install Rufus application on your laptop or desktop and then connect a USB drive to the system.
STEP 3 Launch Rufus and follow instructions in the below annotated image. Click START to initiate the next steps for bootable USB media creation.
STEP 4 Click 'Yes' on the pop-up message box to proceed further
STEP 5 Click OK on the final pop-up confirmation message to start burning BitRaser Mobile Eraser & Diagnostics ISO file on USB.
After successful completion of the process, you will have a bootable USB media for installing BitRaser Mobile Eraser & Diagnostics tool on the host machine via Boot menu.

STAGE 3

Install BitRaser Mobile Eraser & Diagnostics, Create New User Profile, & Acquire Licenses

STEP 1 Connect the bootable USB media to your host machine (laptop or desktop).
STEP 2 Power ON the machine and press Function keys as applicable for your device 'make' and 'model' to enter Boot Menu.
STEP 3 Select USB Device option and press Enter.
- BitRaser Mobile Eraser & Diagnostics Installation Wizard will appear after the host PC boots successfully
STEP 4 Click Next to see the End User License Agreement screen. Click Accept & then click 'Next.
- Backup Important Data screen will appear with message prompt to back up the data and choose disk partitioning options before proceeding further on software installation process.
  Caution: Installing BitRaser Mobile Eraser and Diagnostics software on your PC or laptop will format the hard drive to create partitions. Backup the data stored on your PC before installing BitRaser Mobile Eraser and Diagnostics. The software overwrites the existing operating system to create a dedicated environment & setup for performing mobile Diagnostics through the allocated machine on a full-time basis.
STEP 5 After backing up your data, Click Next.
STEP 6On the next screen, select the hard drive from dropdown list for installing the software. Next, click Start Installation
- The wizard will begin installing the software displaying "Please wait…installation is in progress" message.
- After the installation is completed, the screen will display "Installation process completed" dialog.
STEP 7 Remove the USB drive and click Reboot.
- Note: When you run BitRaser Mobile Eraser and Diagnostics for the first time after system restart, it will prompt you to create a new user profile for easy manageability of mobile diagnostics tasks from a centralized device & interface.
Follow these steps to create a new user profile:
STEP 8 Launch the software. Click Create New User button.
STEP 9 Next, fill in the Username and Password to create new user profile.
Note: The new user profile is only to login to BitRaser Mobile Eraser and Diagnostics application on the host PC. This profile has no link with BitRaser Cloud credentials. The credentials to login to BitRaser Cloud are separate.
After creating user profile, you would need to connect the application to BitRaser cloud for acquiring the license information as follows:
STEP 10 Click Network icon on bottom right corner of the Home screen.
STEP 11 Click Network tab in Settings window.
- For Ethernet, follow these steps:
  - Select the Ethernet radio button.
  - Choose Automatic (DHCP) in Configuration. All other fields will be auto-populated.
  - Click Connect.
- For Wi-Fi, follow these steps:
  - Select Wireless radio button.
  - Select the wireless network in the SSID Name dropdown menu.
  - Enter the wireless network password & click connect.
STEP 12 Next, click User tab in Settings window
STEP 13 Enter BitRaser cloud URL, login user name & password. Click Login
- The software will connect to BitRaser cloud and access license information to initiate mobile erasure process

STAGE 4

Diagnose Android Device Using BitRaser Mobile Diagnostics Installed on Host Machine

STEP 1 Run BitRaser Mobile Eraser and Diagnostics.
STEP 2 Plug the Android device (phone and/or tablets) to the host PC.
- The main interface will display all the connected devices with 'Erase' as the default action with checkbox. Click on 'Erase' to switch the process to 'Diagnose'.
- The software will display message prompt to Turn ON USB Debugging.
1. a) On the device, go to settings > About < device >
2. b) Tap Build Number under About Device for minimum seven times to make Developer Options available
3. c) Go back to the Settings screen. Scroll down until you see "Developer Options".
4. d) Select Developer Options
5. e) On Developer Options screen scroll down and enable USB Debugging
STEP 3 Click the green colored Erase band for each connected device to toggle on Diagnose function.
STEP 4 Select the checkbox for each device and then click Start to initialize the Diagnostics process.
- The software will start analyzing the connected devices to the host machine. The software will list Device Status, Device Type, ECID/IMEI and Serial Number of the connected devices.
- Next, it will start automated diagnostic tests for all the selected devices.
- Next, it will start automated diagnostic tests for all the selected devices.
- Once the automatic tests are completed, the software will ask you to initiate manual tests.
- After successful completion of the diagnostic tests, the software interface will display Completed as the final status for all the diagnosed devices.
- After the process is completed, the software will generate digitally signed reports for all the diagnosed devices (phones & tablets), like OnePlus 9 Pro, Google Pixel 4a, Samsung Galaxy S21 Ultra, Samsung Galaxy Note 20 Ultra, OnePlus 9, Moto G Power (2021), Samsung Galaxy S21, Google Pixel 4a 5G etc. You can save the reports automatically on your BitRaser Cloud account.