Search Frequently Asked Questions

You can use BitRaser Mobile Eraser and Diagnostics which supports wiping of all data from an android device.

Supported iPhones: iPhone SE (2nd Generation), iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11, iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6S, iPhone 6S Plus, iPhone 6, iPhone 6 Plus, iPhone SE, iPhone 5S, iPhone 5C, iPhone 5, iPhone 4S

We support erasure or diagnostics for up to 40 devices simultaneously on one workstation. You can have multiple workstations to increase simultaneous erasure or diagnostics.

Yes. The application allows you to wipe and diagnose from the same interface simultaneously.

Yes. You get a comprehensive diagnostics report for each device.

Yes. You get a tamper proof certificate of eraser for each wiping process.

Yes, You can erase a device which is cloud locked however the lock will remain as it is.

Yes our application gives you freedom to select the test that you want to perform on the phone

BitRaser Mobile supports ten international standards including DoD and NIST for the most secure erasure on an android device

You can use an externally powered USB hub to connect multiple devices simultaneously.

Absolutely Yes. BitRaser Mobile erases iOS devices using certified international erasure standards beyond data recovery.

Our application supports all android versions from android version 5 to the latest android version available in the market.

BitRaser offers a license validity of 24 hours after the license is consumed, this means you can perform unlimited wiping within 24 hours and no additional licenses will be consumed.

BitRaser offers a license validity of 24 hours after the license is consumed, this means you can perform unlimited diagnostics within 24 hours and no additional license will be used.

Yes. You need internet access to securely upload your reports and certificates on BitRaser cloud. Licenses are also managed via Cloud portal.

Minimum System Requirements: Processor: x86 or x64 Processor, RAM: 1 GB Minimum (4 GB Recommended), Hard Disk: 20 GB of free space

Per process per device, this means if you erase a device and diagnose a device, the application will consume 2 licenses.

Yes, BitRaser Mobile supports updation of firmware before securely erasing the device.

BitRaser Cloud is hosted on one of the most secure cloud hosting platforms- AWS.

No, our application does not consume another license if you perform the same process (erasure or diagnostics) within 24 hours on the same device.

Yes, our application requires a dedicated machine to install for linux edition. However, if you are using BitRaser Mobile installable application on windows/mac machine, then you do not require a dedicated system.

BitRaser Mobile Eraser and Diagnostics is delivered to you electronically. The application comes with cloud console, you can manage all your licenses, users & reports via cloud console.

Yes, you can install the application on multiple machine and perform the erasure and diagnostics.

No, the software is installed on a machine that pushes the application in all the connected devices automatically.

This is not required as with our application same licenses can be used for either eraser or diagnostics.

Yes, the application is capable to wipe all latest iOS devices as well.

No, this software is not available offline.

Yes, the software can be used on the fly as well. However, it is recommended to install to process multiple devices.

The application supports Brother QL-700 printer model.

This can be achieved from the hasp key in the support section of the cloud console.

This option enables the user to verify and test the internet connection.

Yes, you can certainly reuse the Mobile license on the same device within 24 hours.

No, the BitRaser Mobile application needs to be installed on a PC for secure data wiping & diagnostics.

Yes, the latest variant of BitRaser Mobile is available as easy to use installable tool.

Yes, BitRaser Mobile does supports NIST standard.

You can wipe up to 20 Android/iOS devices simultaneously using the BitRaser Mobile for Mac.

Yes, in the BitRaser Mobile - Mac & Windows variant you can skip the firmware download of iOS devices.

Yes, the software supports latest Mac OS- Big Sur.

Yes, BitRaser Mobile supports iOS 14.6 devices as well.

Yes, the software perform testing of both the camera's of Android & iOS devices.

Yes, of course you can customize daignostics tests from the settings option of the tool.

The application only perform secure wiping of Android & iOS devices along with firmware upgrade.

Yes, you can use the iOS device while it is being processed as the application downloads and restores firmware before performing the final wiping. Though, it is not at all recommended to use the device while it is being erased.

These products are connected with the Cloud Managemnt Console, hence you would simply need to login to your account via the software to download the licenses in the application.

Yes, in the BitRaser Mobile settings window you can generate the logs for analysis.

Application goes ahead does a factory reset first and then performs wiping on the data storage.

Downloads latest firmware from apple server, then restores the iOS device and wipes all the data of the device.

All the devices whether Android or iOS after wiping is completed would be in re-useable state with the OS.

Unfortunately, you cannot purchase a single license as the minimum count for Mobile Eraser license starts from 10.

We don’t segreggate on the licenses type. We have one type of license that can be used to wipe either iOS or android device. Hence, you can buy 1 license of BitRaser Mobile.

No, Mobile Eraser is a completely different product. Mobile eraser license can't be used to wipe a hard drive and vice-versa.

It supports 10 international erasure standards including DoD (3 & 7 passes), NIST 800-88, HMG, etc.

It will take around 2 hours to wipe iPhone 7 (32 GB) storage capacity. The software automatically downloads the latest firmware and perform the wipe. The complete wiping process would take around 2 hours.

Yes, BitRaser Mobile Eraser & Diagnostics supports hot swapping of devices.